Try updating Snapchat to see whether your issue get resolved. In the next screen, you’ll be able to see all apps that require an update. In the Play Store, tap on the hamburger menu icon in the top-left corner of the screen.
Open the Play Store and follow the steps mentioned below to update Snapchat. If you haven’t updated your app in quite some time, there’s a chance that the underlying API that powers the Snapchat has changed, therefore causing strange bugs. App updates usually fixes bugs and brings new functionality. If you have tried all the solutions above but the black loading screen still persist in Snapchat, you may have to update your app. If the confirmation message pops up, tap Continue to perform a cache flush. On the next page, scroll down to the very bottom and tap on Clear Cache under Account Actions section. Open the app and follow the instructions below to wope Snapchat cache memory.įirst, tao the profile picture icon in the upper left corner of the applicationĪfter that, tap on the "Gear" icon in the upper right corner to access the in-app settings. Snapchat has its own settings panel that allows you to clear its cache without leaving the app. Once you’ve done clearing the cache memory, try reopening the Snapchat app to see if the problem persists. Tap Clear cache button and select Yes/OK in any confirmation message. You will then be taken to a new interface where you would have the option to clear all app storage or just the cache memory. In the list of all installed applications, find Snapchat and select Storage & cache.
On your Android device, access Settings > Apps & notifications. Wipe Snapchat cache using Android device settings However, on Android, you have to access the device settings to perform a memory flush. On iOS, the majority of actions should be done via in-app settings. Sometimes, the memory stores obsolete values, which will then be used by Snapchat and cause an internal error, and leads to the "tap to load" black screen.īelow is the instructions to clear Snapchat cache memory on iOS and Android. Snapchat caching memory can be the underlying problem for the black screen error. Any misconfiguration or strange behavior in Snapchat should be solved. In addition to that, any cached background process should be cleaned with a phone reboot. Any code that’s stuck in a misbehaving state will be swept away, too, including the Snapchat black screen issue.
In most cases, a restart wipes away the current state of the software running on your phone. Turn off the device and then turn it back onĪs with every computer issues, the fatest way to fix any error on your phones is to reboot it.
On iPhones, you can quickly do it by pulling upwards from the bottom of the screen and select Airplane button. In this case, you can try putting your device into Airplane mode, then switch back to Normal mode after 10-20 seconds.
Unstable cell signal can cause Snapchat app to load improperly, therefore causing a black loading screen error. Sometimes, the underlying issue lies in your cell signal. 9 Check if Snapchat is really offline Switch to Airplane mode